Booking with a deposit

If you book more than 10 weeks in advance you may be given the option to book with a deposit. The deposit amount payable can vary and represents a percentage of the overall cost of your hotel or apartment booking. By agreeing to book with a deposit you are agreeing to pay the balance of the total cost 10 weeks from the arrival date.

How to pay your balance

Payment for your holiday is due no later than 10 weeks prior to arrival. This date will be shown on your confirmation email and you will receive a reminder a week before your balance is due and again on the day that it is due. If you would like to settle your balance at any point before your balance due date then this can be done by clicking on the link to your account on your confirmation email and your reminder email or by calling us on 0845 180 5000 during normal office working hours. In the case of bookings made within ten weeks of the arrival date, full payment must be made at the time of booking.

If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking and are entitled to keep all deposits paid or due at that date. If we do not cancel straight away because payment has been promised, you must pay the cancellation charges detailed in our terms and conditions depending on the date we reasonably treat your booking as cancelled.

Full details of our cancellation terms can be found in our Terms and Conditions.